6 ways to make your last mile delivery more sustainable

The last two years have bought many changes to our lives and the world of ecommerce, it is unsurprising that the number of home deliveries have increased and are expected to continue to rise over the coming years.


However, at the same time, there in an increased awareness of environmental factors and a drive towards increasing sustainability across the ecommerce and logistics industries. There is no quick fix that will take your business to net zero, every step of the process needs individual attention and optimisation. Here we’ll have a look at five changes you can implement to optimise your logistics chain, for more sustainable last mile delivery.


1. Route optimisation


A longer route means more miles which means more fuel and more time spent on the road. More efficient route planning, for the best delivery routes between the warehouse and all drop off points can provide significant savings in mileage. This will not only save time and money, but also have an impact on the carbon footprint of deliveries, helping work towards a greener overall logistics chain. Solutions like Fetchify’s GeoCoding provide latitude and longitude coordinates for each customer address which allows couriers to calculate the shortest route between all points. As well as saving the company time and money, optimised delivery routes also reduce overall congestion contributing to wider sustainability in urban areas.


2. Reconsider your packaging


The obvious thought is of course to switch to recycled or recyclable packaging, but that relates to the sustainability of your business as a whole and is a subject for another blog. When thinking specifically about your last mile delivery, there is another aspect of packaging to consider: space-efficiency.


With the race for ever-faster delivery, one-size-fits-most packaging may seem the most time-efficient solution, but every time a single item is shipped in a delivery box that could also fit a three piece set, that is dead space in the van which could be carrying more individual orders and increasing the efficiency and therefore the sustainability of the whole journey. Achieving most sustainable last mile deliveries is achieved by adjusting and tweaking at every stage of the process.


3. Parcel Lockers


One of the biggest reasons for failed deliveries is customer absence. We’ve all come home and groaned to find that “sorry you were out” note. Missed deliveries are not only extremely frustrating, they are also a waste of time and fuel for the delivery company. One solution to the problem is to use parcel lockers. These are usually situated in busy, central areas such as train stations or shopping malls and most are accessible 24/7. Customers can pick up their parcel as part of a larger trip to buy groceries or on their commute, increasing fuel efficiency of the entire delivery even further with less mileage required by that one package.


4. Real-time tracking


Lockers aren’t the only answer to the absent customers issue. Just because your customer has ordered something online doesn’t mean they have time to wait by the door all day till it arrives. Often delivery windows are several hours long or even “anytime between 9am-5pm”. Some tracking systems allow the customer to let the driver know up to the last hour whether they will be home or not which saves a failed delivery if something unexpected were to come up. But before you can make sure your clients are receiving the most accurate delivery updates, you need to make sure you are collecting accurate contact details from them at checkout, up-to-the-minute messages that are going to an incorrect phone number or email are not going to help optimise the delivery. Fetchify’s phone validation and email validation solutions plug quickly and easily into your checkout ensuring your capture only accurate and validated contact details every time.


5. Low emission delivery vehicles


Possibly the most obvious problem with last mile deliveries is the sheer number of vehicles on the road at any one moment, bringing goods to people’s homes.


According to a government survey* there were 4.1million licensed vans on the roads between 2019-2020 which racked up 5.5billion miles. 85% of that mileage was for commercial purposes.


The same study stated that only 10,400 of those vehicles were ultra-low emission vans (ULEV).


As an industry, there is still a long way to go in increasing sustainability. Route optimisation as stated above, can help reduce mileage, but switching your fleet to ULEVs or using a carrier that employs only ULEVs, will make a huge difference to the carbon footprint of your last-mile delivery.


6. Address validation


You can finesse every part of your delivery process, from warehouse to the front door, but if you captured the wrong address at checkout, even a perfectly optimised route won’t get the delivery to the right place. It is important to get in the foundations to build the rest of your sustainability plan on top of. In the case of greener last-mile logistics, your foundation has to be accurate and validated customer data.


Fetchify’s type-ahead address search and validation tool, Address Auto-Complete, provides the customer with suggestions as they type and correctly auto-fills the checkout form when they click on the right address suggestion. This not only speeds your customers through the checkout process, reducing abandoned carts, it also ensures you capture 100% accurate address data so you can get your deliveries to the right place, every time.

About Fetchify


Fetchify’s address lookup and data validation platforms cover more than 250 countries, and increases customer conversion with the fastest, most accurate customer data capture. Fetchify’s flagship products – Address Auto Complete and Postcode Lookup – reduce friction at the checkout, and also significantly increase the number of successful deliveries. Founded in 2008, Fetchify processes millions of data transactions every day for clients ranging from startups to established high-street names, and offers a full suite of data validation tools, including phone, email and bank, too.

Two colleagues tracking data on an iPad
By Fiona Paton December 3, 2025
New Year. New Approach. The countdown to 2026 is on, and if you want to hit the ground running, it’s time to think about the one thing that can make or break your year: your data. We’ve all heard the saying “start as you mean to go on.” Well, if that start involves messy, inaccurate data, you’re already tripping before you’ve left the starting gates. Clean, accurate customer data is the foundation for everything: smarter campaigns, smoother deliveries, and sales that actually reflect the effort you put in. Without it, you’re fighting uphill from day one. The truth? Bad data isn’t harmless. Every failed delivery, bounced email, or wrong phone number chips away at your bottom line. In the UK alone, dirty data drains an eye‑watering £900 billion a year from businesses. And with 1 in 5 records typically incorrect, each one costs around £81 annually in wasted spend, lost opportunities, or compliance risks. Why it matters? Still need convincing? Here are the stats that show why clean data is non‑negotiable: Confidence in every customer record : Royal Mail PAF makes 3,000–5,000 updates a day - over 1 million a year. Compliance and reduced risk : UK GDPR requires customer data to be accurate and up to date. Get it wrong, and you risk fines of up to £17.5M or 4% of global turnover. Lower delivery failure and service costs : UK businesses lose £1.6 billion a year to undelivered parcels. At £125 per parcel, even small errors add up fast. Protect marketing ROI : 50% of customers walk after a single failed delivery, and 80% won’t come back at all. The Challenge That’s why starting 2026 with a data cleanse isn’t just smart - it’s essential. Clean data means clear visibility, fewer delivery failures, better targeting, and reduced compliance risk - without the operational headache. By tackling bad data upfront, you give yourself the perfect launchpad for growth, instead of joining the many organisations that end up spending 10–30% of their revenue fixing problems after the fact. So here’s the challenge: make 2026 the year you stop letting bad data hold you back. Cleanse it, validate it, and set yourself up for campaigns that connect, deliveries that delight, and results that truly count. The message is clear: dirty data costs growth, trust, and opportunity. By cleansing upfront, you protect your ROI, strengthen compliance, and give yourself the platform to launch a year of real momentum.
By Fiona Paton November 24, 2025
The Background A leading financial services provider needed to strengthen the accuracy of customer information during digital onboarding. They handle thousands of new applications every month and rely on fast, frictionless sign-up journeys that still meet strict compliance, risk and verification requirements. Their existing process struggled with poor quality address and bank details, leading to increased manual checks, slower approvals and higher abandonment. Incorrect or incomplete address data was also creating downstream issues for customer communications, account documentation and regulatory reporting. The organisation wanted a solution that could improve data quality at the point of entry, reduce friction in the onboarding journey and support their compliance teams with more accurate source information. The Solution The client selected Fetchify to enhance customer onboarding with accurate, validated address and bank data as soon as a user enters it. Fetchify provided: Global address validation UK enhanced datasets where deeper detail is available Bank account validation to check the sort code and account number accuracy Simple integration into their digital onboarding flow Consistent formatting to support KYC, AML, and compliance checks By validating information early, Fetchify helped streamline the entire customer journey. The Result After implementing Fetchify, the organisation achieved: Reduction in applications failing due to incorrect address or bank details Faster onboarding with fewer manual reviews Greater confidence in customer identity information Better outcomes for compliance and risk teams Improved data quality flowing into internal systems A smoother experience for new customers Why Fetchify? The organisation chose Fetchify because it offered: Reliable global address validation Additional UK data where extra detail helps accuracy Fast and predictable performance A simple, low-effort integration A single platform for address and bank checks Helpful and responsive support A cost structure that fits digital volume growth The Outcome Fetchify now supports the business with ongoing customer onboarding, ensuring address and bank details are accurate before progressing to further checks. This has reduced operational workload, improved customer experience, and strengthened compliance processes across the customer lifecycle.
Man checking out newly arrived shoe stock to add to his online store
By Fiona Paton November 17, 2025
How an online shoe store is using data validation tools to provide a speedy, frictionless checkout, reducing failed deliveries and increasing ROI
Photo of fields and countryside with Fetchify traditional, postal and ceremonial counties
By Fiona Paton October 27, 2025
Counties are one of those quiet curiosities of UK addressing - the kind of data field that often sparks more debate than you’d expect. Should they be included? Which kind? And do we even need them anymore? As with so many things in data, the answer is: it depends. Three Counties, One Country In the UK, the word “county” doesn’t describe one single thing. It describes at least three - each with its own history, purpose, and quirk: Postal counties were once the backbone of the Royal Mail’s sorting system. They helped machines (and people) get mail to the right place efficiently. But in 1996, Royal Mail officially dropped them, and by 2010, county data was removed from the official address dataset entirely. For the postal system, counties simply no longer exist. Traditional (or historic) counties trace their origins back centuries — the counties of record, land, and local identity. They don’t match today’s administrative borders, but they persist in cultural memory and local pride. To some, these are the real counties of England. Ceremonial counties , meanwhile, are what most modern maps and local authorities recognise today. They loosely align with lieutenancy areas — the basis for everything from local government to BBC weather maps. And just to add another layer, the UK also has metropolitan and non-metropolitan counties used for administration, because nothing in British geography would be complete without a little complexity. So… Do We Still Need Them? For Royal Mail, the answer is simple: no. County names are ignored by modern sorting systems, and they don’t affect delivery. But in the real world of databases, integrations, and overlapping address systems, the answer is less clear-cut. Counties still appear because: Some legacy systems require a county field for validation. Some organisations and couriers still use them for regional routing. And sometimes, humans just like them — they help people orient themselves, especially in places with duplicate town names. It’s a reminder that addresses aren’t just for machines. They’re for people, too — and people often bring context, emotion, and memory into their sense of “place.” The Bigger Picture: One World, Many Formats  Counties are just one example of how geography, history, and technology collide in addressing. Every country — sometimes every region — does it differently. Some use regions, provinces, or prefectures. Some rely on hierarchies of towns and municipalities. Others have no subdivisions at all. For global platforms and data validation providers, that diversity creates a fascinating challenge: how do you standardise something that isn’t standard anywhere? It’s the quiet work of address intelligence — understanding not just where something is, but how people describe it. Why This Matters The goal of address accuracy isn’t to erase local identity or force uniformity; it’s to understand and support variation intelligently. Whether you’re sending a parcel, mapping customer data, or building systems that work across borders, knowing how and why these differences exist is part of getting the data right. So next time you’re faced with that little “County” field — think of it not as a relic, but as a reminder. Behind every address is a history, a structure, and a story. And understanding that story is where true data quality begins.
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