Case Studies

The Background A leading financial services provider needed to strengthen the accuracy of customer information during digital onboarding. They handle thousands of new applications every month and rely on fast, frictionless sign-up journeys that still meet strict compliance, risk and verification requirements. Their existing process struggled with poor quality address and bank details, leading to increased manual checks, slower approvals and higher abandonment. Incorrect or incomplete address data was also creating downstream issues for customer communications, account documentation and regulatory reporting. The organisation wanted a solution that could improve data quality at the point of entry, reduce friction in the onboarding journey and support their compliance teams with more accurate source information. The Solution The client selected Fetchify to enhance customer onboarding with accurate, validated address and bank data as soon as a user enters it. Fetchify provided: Global address validation UK enhanced datasets where deeper detail is available Bank account validation to check the sort code and account number accuracy Simple integration into their digital onboarding flow Consistent formatting to support KYC, AML, and compliance checks By validating information early, Fetchify helped streamline the entire customer journey. The Result After implementing Fetchify, the organisation achieved: Reduction in applications failing due to incorrect address or bank details Faster onboarding with fewer manual reviews Greater confidence in customer identity information Better outcomes for compliance and risk teams Improved data quality flowing into internal systems A smoother experience for new customers Why Fetchify? The organisation chose Fetchify because it offered: Reliable global address validation Additional UK data where extra detail helps accuracy Fast and predictable performance A simple, low-effort integration A single platform for address and bank checks Helpful and responsive support A cost structure that fits digital volume growth The Outcome Fetchify now supports the business with ongoing customer onboarding, ensuring address and bank details are accurate before progressing to further checks. This has reduced operational workload, improved customer experience, and strengthened compliance processes across the customer lifecycle.

How an online shoe store is using data validation tools to provide a speedy, frictionless checkout, reducing failed deliveries and increasing ROI

“We’ve stayed with Fetchify for over 12 years because their UK Postcode Lookup service has consistently delivered on reliability. The ease of integration, straightforward testing, and the support of a dedicated account manager have all contributed to a seamless experience that continues to meet our needs.” – David Winstanley, Director at Winstanleys Pramworld

“The migration from Fetchify to Shopify was smooth and well-managed. The credit transfer process was clearly explained and completed efficiently, and ongoing account support by our Account Manager has been responsive and helpful throughout. It’s been a very positive experience overall.” – Anthony Stodart, Managing Director

The Workplace Depot is a UK-based family run business, specialising in workplace products. Read how Fetchify helped their data processes

Established in 1999, SportsOnline is a family-run business selling cricket and hockey sports equipment internationally. Read how they've been a long time Fetchify user

Gill Marine updated their whole eCommerce platform and strategy, launching six new B2C storefronts and two B2C apps. Read more here about how Fetchify helped.

Quality Assured National Warranties has been protecting home improvement investments for over 15 years. Read how Fetchify is helping their member information stay accurate.