Address Auto-Complete improves Tile Giant’s online sales & customer experience

"It aids conversion and makes the checkout process more streamlined and easier to use from a customer experience point of view, and that’s why we use it." – Peter Swain, Head of Digital

Established in 2003, Tile Giant has been selling online in the UK and Ireland for over a decade. Having more than 80 stores nationwide, the company’s proportion of online sales have seen rapid growth since the beginning of the pandemic. They have Fetchify’s Address Auto-Complete plugin installed on their Magento 2 eCommerce platform setup.

Fetchify Address Autocomplete enables their online buyers to pass through the online purchase system faster and provides these benefits:

Increasing conversion due to frictionless checkout

A streamlined checkout process for greater ease and speed

Accuracy of delivery addresses

Less time spent on administration from shipping issues by staff

The challenges

Alongside other retailers, Tile Giant has seen an increase in the number of purchases made online due to the Pandemic. Sales of home improvements market have grown as people spent more time at home. Pre-pandemic, Tile Giant was already growing their online business and had wanted to ensure their check-out was fast and easy to use by customers. They also wanted to avoid any shipping errors which can lead to lost or broken goods with lost revenue.

"In this modern day and age, everybody wants things quicker and faster. Fetchify helps speed up and gives what customers expect, which is a seamless checkout process."

How Fetchify helps

Fetchify is a pioneer in SaaS address lookup and data validation solutions and offers a range of data verification solutions.

Tile Giant chose Fetchify’s Address Autocomplete to ensure accurate addressing for the UK and Ireland as it can be configured to give delivery addresses for up to 240 countries. Fetchify is an easy to install plugin solution that supports online buyers with completing the checkout address form rapidly and accurately.

The key benefits delivered by Address-Auto Complete are:

Addresses are easy and fast to add to registration or order pages

The source of addresses updates daily for accuracy

Fetchify verifies the address for accuracy and correct postal formatting

Results, return on investment and future plans

Using Address Auto-Complete, online buyers of Tile Giant enjoy quick and accurate address lookup and automatic addition to forms. All addresses entered are verified for accuracy and passed to systems in a correctly formatted manner.

This simple and easy to install plugin has supported sales conversions by providing a faster, streamlined checkout that also cuts down on the occurrence of shipping errors. Fetchify support customer service quality by providing faster and easier data entry for better conversion with a seamless checkout process.

"It’s been pretty much seamless. We’ve never had any issues regarding it."